Informations pratiques
Durée
1 jour
Prix de la formation
- 1 200 €
Lieu(x) des sessions
- In person in Paris
Satisfaction globale
- 9/10
- Voir tous les avis
Objectifs
This training course aims to examine the various aspects of the effective and efficient implementation of a service quality approach.
Its objectives are to enable participants to:
Identify the key steps in developing a strategy to improve service performance and understand its impact on the organization and work processes.
Contacts
Avis
Note globale : 9/10
Content sufficiently rich and well-documented to contribute to the real strengthening of participants' capacities in terms of improving service quality. An experience to be repeated.
Publié le 15.10.2025
Publié le 06.12.2025